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Terms and Conditions
1. Introduction and Agreement Acceptance
1.1 This is the term and conditions for our Website www.cani-fit.com. Our company is called Cani-Fit. We are referred to in this document as “Cani-Fit”, “we”, “us” or “our”.
1.2 This is a legal document (referred to as “Agreement”) between Cani-Fit and you, the Customer (referred to as “you”, “your” or “Customer” in this document).
1.4 If you do not agree to our terms and conditions you must not use our Website and Services.
1.5 We reserve the right to amend these terms and conditions at anytime.
2. Agreement Definitions
2.1 The following is a list of all definition used in this agreement all definition are defined with a lead capital letter.
2.1.1 “Website”. This means the www.cani-fit.com Website and any Secondary Sites.
2.1.2 “Secondary Sites”. This means any auxiliary websites which supplement our Website.
2.1.3 “Services”. This means all the services that Cani-Fit provides to the Customer on our Website.
2.1.4 “Goods”. This means all or one of the and products that Cani-Fit provides to the Customer on our Website.
2.1.5 “Register” or “Registration”. This means the action of creating a personal online account on our Website.
2.1.6 “Purchase” or “Purchased”. This means the sale of a Goods by the Customer.
2.1.7 “Purchaser”. This means the person who Purchased the Goods.
2.1.8 “Account”. This means a secure account assigned to a unique username which contains your contact details and purchase history.
3. Accessing Our Site
3.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at anytime or for any period.
4. Intellectual Property Rights
4.1 we are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website.
4.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
4.5 You must not use any part of the materials on our site for commercial purposes without obtaining authorization to do so.
5. Our Liability
5.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
5.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
5.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website and our Services and Goods without limitation any liability for:
18.104.22.168 injury and or death
22.214.171.124 loss of income or revenue
126.96.36.199 loss of business
188.8.131.52 loss of profits or contracts
184.108.40.206 loss of anticipated savings
220.127.116.11 loss of data
18.104.22.168 loss of goodwill
22.214.171.124 wasted management or office time
126.96.36.199 for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
5.1.3 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
6. Viruses, hacking and other offences
6.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
6.2 You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
6.3 You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
6.4 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
6.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
7. Links from Our Website
8. Conditions of Use
8.1 The following conditions must be met in order to use our Services. If these conditions are not met then you must not use our Services.
8.1.1 You must fully agree to our terms and conditions in this Agreement.
8.1.2 You must accept full responsibility of ensuring confidentiality and security of all usernames and passwords used by you on our Website.
8.1.3 You must provide accurate information when you Register with us.
8.1.4 You must not copy of distribute any content of our Website or Services without our authorization.
9. Your Account and Registration
9.1 If you choose to create an Account on our Website you agree to the following conditions.
9.1.1 You must provide accurate and up to date information
9.1.2 Agree to keep all account information up to date.
9.1.3 Provide a valid email address.
9.1.4 Agree to keep your Account username and password secure. We take no responsibility of unauthorized Account sign in where Account information and purchase history details can be viewed by unauthorized persons.
9.1.5 You must notify us immediately if you become aware of any unauthorized account activity.
10. Security and Privacy
10.2 All financial details provided by you in the Purchase of Goods are dealt with by third party secure payment gateway companies. Where it is their responsibility to ensure the privacy and security of your financial details are upheld. You are then subject to their terms and conditions. If you do not agree to their terms and conditions you must not use their services. Cani-Fit takes no responsibilities of any disputes (such as privacy and security of your details) regarding third party companies.
10.3 Any correspondents between Cani-Fit, such as electronic mail will be deemed as non confidential. Such information may be used with no limitations and are not subject to any confidential obligation by us.
11. Our Shop Global Terms
11.1 We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies or typographical errors including information obtained from live support operators and via email. However, this provision does not affect your statutory rights and remedies.
11.2 Please note all specification and colours on our Goods are subject to change without notice. This does not mean that we will send you something different to what you have Purchased. We will honour your Purchase.
11.3 All items are subject to availability. We will inform you as soon as possible if the Goods you have ordered is not available and we may offer an alternative Goods of equal or higher quality and value.
12. Credit Card Safety
12.1 Cani-Fit and our secure payment service providers use the latest technology to protect your credit card information and do not release it to any outside organization. Credit card details from our online transactions are not stored by us at any point.
13. Refusal To Serve
13.1 We reserve the right to refuse to supply any order placed without giving a justification. Placing an order via our web site does not constitute a contract until goods are dispatched. We reserve the right to cancel any sale after charging and prior to the goods leaving our premises, in which case a full refund of any amounts already charged will be made.
14. Mistakes and Corrections
14.1 Due to the size of our site, it is possible at times that Goods may be incorrectly listed that are no longer available, have had a specification change, or are no longer available at the listed price. It is also possible for an incorrect price to be entered during the ordering process. We reserve the right to refuse to serve in these instances.
15. 7 (seven) Day Money Back Guarantee
15.1 All our Goods are sold with a 7 day money back guarantee.
15.2 Under the UK Distance Selling Regulations you have 7 working days (after the day you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable.
15.4 All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition and free from manufacturing fault action to recover the cost will be taken against any breach by the consumer to take reasonable care of the goods.
15.5 Postage costs of returning the item to us is to be bourne by you please read the shipping cost to return goods term.
15.6 All refunds are processed within 30 working days.
15.7 No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
16. Manufacturer Warranty
16.1 Your Goods are covered under a 6 month manufacturer warranty. This means any manufacturing fault within this time frame is covered and will be repaired/replaced or refunded. When claiming under a warranty you are legally obliged to return the Goods or defective to us for examination.
16.2 Due to the nature of the Goods we sell and the environment they operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults.
16.3 All refunds are processed within 30 working days.
16.4 No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
17. Shipping Costs When Returning Goods
17.1 The arrangement and shipping cost to return goods to us is bourne by you and will not be refunded if the goods are tested and found to be free from manufacturing fault unless the 7 day cancellation period applies (please see clause 15).
17.2 If a model is returned to us outside of the cancellation period and is free from manufacturing fault then your return postage fee will not be refunded so it is important to keep the cost as low as you can.
17.3 You can reasonably ask us to pay the cost of the return of your goods if a model is returned to us and is tested to have a manufacturing fault as this cost is a direct consequential loss of a faulty product however you must mitigate your loss.
What is mitigating my loss?
This simply means you must keep the return costs as low as reasonably possible. An unreasonable postage amount paid by you to return goods to us will not be refunded in full only the amount that was reasonable to pay would be refunded. e.g. sending a parcel on a special delivery next working day service and paying £18.00 would not be refunded when a cheaper and still suitable service such as a 2nd class royal mail parcel service with insurance was available at £8.00. In this situation as it is not reasonable for you to ask us to refund the full amount you paid as you used the more expensive service. A refund will only be processed for the reasonable service available as the excess amount would of been your own choice to pay and would not be refundable. In this case £8.00 would be refunded.
You must always obtain a returns number from us before you return your goods and at this time you will be told what service must be used to return the goods to us, any excess price you pay over this for using any other service is your own choice and would be at your own expense.
18. Missing or Delayed Deliveries
18.1 Courier: If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to reported within 7 days of us sending the goods.
18.2 In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.
18.3 If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.
18.4 Royal Mail: If you do not receive delivery by the expected delivery date please get in touch immediately so the order can be. In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.
18.5 If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.
19. Damaged or Incomplete Deliveries
19.1 If the goods you receive are damaged you must inform us immediately, if you cannot get through on the phone you should email us straight away so this can be logged and the damage reported to the courier. We have to report any damage to couriers within 3 days of receipt or a claim cannot be raised. You are entitled to a reasonable opportunity to examine the goods and we would say that this is a reasonable amount of time for customers to have checked their goods for damage therefore any reports of damage or incomplete deliveries need to be reported within 3 days of receipt.
19.2 We do not accept minor marks and damage on the packaging due to shipping and handling as a fault.
19.3 We strongly advise you that if a courier delivers a parcel to you and you have not checked the goods for damage you should always sign for the goods as unchecked. This is not an essential requirement as if you do sign without stating unchecked and find damage on inspection of the goods we can still make a claim with the courier if you let us know within a reasonable amount of time as stated above it just makes things our end a lot easier in the claim process if customers sign for the goods as unchecked.
20. Termination of Website, Services and Agreement
20.1 We reserve the right to change or discontinue our Website and its Services at any time without prior notice.
20.2 We reserve the right to terminate this Agreement for any reason without prior notice.
20.3 This Agreement will terminate with immediate effect in the event of any Agreement violation made by the Customer.